2 Counties
Staffordshire & Cheshire
24 hrs
Referral review
48 hrs
Response time
6
Support services
Level Up Living consultation
02 | ABOUT US

A safe place to call home, and the support to build a brighter future.

Level Up Living is a supported housing provider delivering high-quality accommodation and personalised support to vulnerable adults across Staffordshire and Cheshire.

Person-Centred Support
Trusted Local Partners
Safe, Managed Homes
Compassionate Team
More about us
03 | Supported Housing

What we offer

Six core services delivered with care, structure and follow-through.

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Supported Accommodation

Safe, fully managed accommodation for vulnerable adults.

Tenancy Support

Helping residents understand and sustain their tenancy.

Independent Living Skills

Practical everyday skills that build confidence and independence.

Welfare & Benefits Support

Help with the benefits and financial support you're entitled to.

Mental Health & Wellbeing

Compassionate signposting to mental health and recovery services.

Move-On Support

Helping residents transition into their own independent accommodation.

04 | HOW TO ACCESS OUR SERVICES

Three ways to be referred

We review every referral within 24 hours and aim to respond within 48 hours.

Self Referral

Refer yourself directly if you need housing or support today.

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Professional Referral

Social workers, NHS teams, probation and charities can refer on someone's behalf.

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Local Authority Referral

Councils and housing teams can refer people needing supported accommodation.

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05 | HOUSING JOURNEY

Your journey, step by step

From the first referral to independent living — we walk every step with you.

STEP 01
Referral

A referral is submitted by you, a professional, or a partner organisation.

STEP 02
Assessment

We meet with you within 1-2 days to understand your needs, risks and aspirations.

STEP 03
Accommodation Offered

We offer a safe, stable home that suits your circumstances.

STEP 04
Support Plan

A keyworker builds a personalised plan covering wellbeing, finances and goals.

STEP 05
Move On

A smooth transition into long-term, independent accommodation.

06 | Make a Referral

Know someone who needs safe
supported housing?

We accept self-referrals, professional referrals and local authority referrals. Every
referral is reviewed within 24 hours and responded to within 48 hours.

07 | RESIDENT VOICES

Real lives, rebuilt with
support.

After leaving prison I had nowhere to go. Level Up Living gave me a safe room and a keyworker who actually listened. Six months on, I've got my own tenancy.

James · Stoke-on-Trent

The team helped me sort out Universal Credit, my PIP claim, and get to my mental health appointments. I finally feel like myself again.

Sarah · Crewe

I was fleeing domestic abuse with two kids. They found us somewhere safe within days and helped us apply for permanent housing.

Amina · Staffordshire
08 | Resources

Guides & articles

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How to get emergency housing in Staffordshire

Step-by-step guidance on approaching your local council, what to say, and how to get emergency accommodation if you have nowhere safe…

Read article
Supported housing explained

What supported housing actually is, who it's for, and how it differs from a normal tenancy or hostel.

Read article
What happens after a referral?

From submission to move-in — the steps, the timescales, and what we'll ask you along the way.

Read article

Confidential

Information only shared with consent.

Fast Response

Reviewed within 24, responded within 48.

Local & Trusted

Staffordshire and Cheshire, UK.